In Chris Hicks talk Making Teams work, Hicks discusses the
systematic failures in training ourselves and our trainees for
chaotic situations. He challenges the assumptions that people learn
over time by osmosis (by just watching) and debunks the idea that
by watching physicians will become skilled at soft non-technical
skills.
Hicks goes on to discuss what makes a high performing team -
touching on;
Shared mental model of team and task.
Implicit co-ordination/communication
And, how to create this in an ad hoc team.
Hicks then discusses emergency specific team training and the
results they are seeing by implementing programs such as; CREW
Training - Crisis Resources Emergency Workers, Stress Inoculation
Training and Mental Simulation Training. Hicks finished by
explaining how best physicians and medical staff can implement
these trainings and skills into the real world
practice.